At MUSTANG PARTS SHOP, customer satisfaction is our priority. We strive to provide high-quality Mustang parts and accessories. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below.

Return Eligibility

You may request a return if the item meets the following conditions:

• The return request is made within the applicable return period from the date of delivery.
• The item is unused, uninstalled, and in its original condition.
• The product is returned in its original packaging with all accessories, manuals, and labels included.
• Proof of purchase or the order confirmation is provided.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they are defective or supplied in error:

• Special-order or custom-made parts
• Electrical and electronic components that have been installed or modified
• Clearance or final sale items
• Gift cards
• Products showing signs of use, installation, or damage caused after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible after receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Return Process

To return an item:

1. Contact our customer support team to request a return authorization.
2. Wait for return instructions before shipping the item.
3. Securely package the product in its original packaging.
4. Include your order information or proof of purchase.
5. Ship the package using a trackable shipping service whenever possible.

Returns sent without prior authorization may experience delays or may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Exchanges

If you ordered the wrong part or would like a replacement for an eligible item, please contact our customer support team.

Exchanges are subject to product availability and approval after inspection of the returned item.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to:

• An incorrect item sent by us
• A defective product
• An item damaged during shipping

Unless otherwise stated, customers are responsible for return shipping costs.

Product Compatibility

Customers are responsible for confirming that the selected part is compatible with their specific Mustang model and year before placing an order.

If you are unsure about compatibility, please contact us before purchasing. Our team will be happy to assist you in selecting the correct part.

Warranty Claims

Some products are covered by a manufacturer’s warranty.

Warranty coverage, duration, and terms vary by manufacturer. Warranty claims are subject to the manufacturer’s conditions and may require inspection before approval.

Damage caused by misuse, improper installation, accidents, racing use, or unauthorized modifications is generally not covered.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure if eligible.

Contact Us

If you have any questions about our Refunds & Returns Policy or need assistance with a return, exchange, or refund, please contact our customer support team through our Contact Us page.

We are committed to providing a fair, transparent, and hassle-free shopping experience for every Mustang enthusiast.